Knowledge Base

  1. BiggerCity App 

    1. What is BiggerCity?
    2. How do I get the most out of BiggerCity?
    3. Why should I go Premium?
    4. How do I cancel my Premium subscription?
    5. How do I hide my distance?
  2. BiggerCity Mobile Website 

    1. How do I access the mobile web app?
    2. The mobile site is not working on my Android device.
    3. How do I get the full screen version on my iPhone?
    4. City Radar is no longer prompting me for my location on Android. How do I fix this?
  3. Account 

    1. How do I cancel and delete my account?
    2. Como cancelo mi cuenta?
    3. How do I change my username, password, or email address?
    4. I forgot my username or password! What do I do?
    5. I know I am using the right password but the site is not logging me on. What's wrong?
  4. Registration & Subscriptions 

    1. How do I join BiggerCity?
    2. How can I get a promotion code?
    3. How do I cancel my Premium subscription?
    4. How is my personal information used?
    5. How long do I have to wait for my Premium subscription order to be processed?
  5. Blogs 

    1. How do I list by blog on the site?
    2. Can I use an Atom feed to list my blog?
    3. Why does the "updated" date does not change on my blog listing?
  6. Chat 

    1. I can't get Chat or City Messenger to work! What do I do?
    2. What are the requirements to use the Chat room?
    3. Why do I get a "Login is still active..." error when I try to enter Chat?
  7. City Messenger 

    1. How do I block someone on City Messenger?
    2. I can't get City Messenger to work. What do I do?
    3. I can't send video or audio on City Messenger. What's wrong?
    4. What are the requirements to use City Messenger?
    5. What is City Messenger?
  8. City Radar 

    1. How accurate is City Radar?
    2. How do I change my City Radar location?
    3. How do I remove my profile from the City Radar?
    4. I updated my location, but it is wrong. What can I do?
    5. What are the requirements for City Radar?
  9. Credits 

    1. What are credits?
    2. How many credits do I get for...?
    3. Why can't I redeem my credits for a Premium subscription extension?
  10. Emails 

    1. How do I subscribe/unsubscribe to the BiggerCity newsletter?
    2. Why am I not receiving emails from the site or other citizens?
    3. Why do I have to keep validating my email address from time to time?
  11. Enotes 

    1. What are Enotes?
    2. How do I send an enote message?
    3. I cannot send or reply to Enotes. How do I fix this?
    4. How long are my enote messages saved for?
    5. How do I save an Enote conversation so it is not deleted?
  12. Miscellaneous 

    1. Web browser requirements for BiggerCity
    2. What are the "community tags"? (i.e., Chub, Chaser, Chub4Chub, Bear...)
    3. How do I switch the site back to English?
    4. Como cambio el idioma a Español?
  13. My Blocks 

    1. How do I block someone?
    2. How do I remove or disable my blocks?
  14. My Favorites 

    1. How do I share my favorites?
    2. How do I remove items from my favorites?
    3. How to I add (bookmark) items to my favorites?
    4. I bookmarked some items, but they've disappeared. What happened?
  15. My Friends 

    1. What are friend invitations?
    2. How do I add someone to my friends list?
    3. How do I remove someone from my friends list?
    4. I don't want to receive friend requests. How do I disable it?
    5. Can other people see who I've friended?
  16. My Photos 

    1. How do I delete my photos?
    2. How do I edit, crop, rotate, or flip my photos?
    3. How do I set who can view my photos?
    4. How do I upload photos to my profile?
  17. My Profile 

    1. How do I enable the Personal Ad tab on my Profile?
    2. How do I remove my profile?
    3. How do I upload my profile photo?
    4. My profile photo thumbnail does not look right. How can I fix this?
    5. My profile photo has been locked by the administrators. How do I fix this?
  18. My Upoads 

    1. How long does it take for the site managers to process my uploads?
    2. What's My Uploads?
  19. My Videos 

    1. How do I delete my videos?
    2. How do I upload videos to my profile?
    3. What for video formats are supported?
  20. My Visitor's Log 

    1. What's My Visitor Log?
    2. What's the date and number shown under each citizen in My Visitor Log?
  21. All articles 

    1. How do I join BiggerCity?
    2. How do I block someone on City Messenger?
    3. How accurate is City Radar?
    4. What are credits?
    5. How do I subscribe/unsubscribe to the BiggerCity newsletter?

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